The final system the Starbucks uses is a third party. In these check in the DM talks to the customers, watches the baristas, and do random checks of drinks to ensure quality. A second system that Starbucks uses is random check ins from District Managers (DM).
After the drink is made the barista checks the drink for accuracy before handing it off to the customer. When the drink is called back it is checked for accuracy as well as making sure no drinks are missed. This is then recalled to the first barista. The drinks are called from the barista on the point of sale to the barista making drinks. The first starts with the baristas on the floor. This roll out happened far to quickly for a major change and left many partner confused as to proper operating flow This will be vital with timing of the roll out for tasks 6-8. The biggest recommendation that needs to be delivered is to obtain feed back from partners as well as the customer. The rollout normally goes smoothly and little recommendations are needed. This allows for easy reading and for changes that may need to occur within the tasks much easier, as well as send out corrections to the store faster and more efficiently. They also use this program to create the training books to be given out to the mangers. To create this network diagram Starbucks utilizes Microsoft's powerpoint. Once the tasks are set Starbucks uses network diagrams to ensure proper timing of the rollout of repeatable routine. The project is repeatable routine of beverages.ġ) Gather information regarding customer wantsģ) Create a training plan to deliver to storesĤ) Train the executive regional trainers on delivery of repeatable routine to the district managersĥ) District managers train all store managers within district on repeatable routineĦ) Store manager set store meeting on repeatable routineħ) Individual reinforcement of repeatable routineĨ) District mangers check on store partners on knowledge/ability of repeatable routine This blog will focus on a recent operations change that just occurred. These projects are building/renovating stores and operations changes. Starbucks retail outlets only really has two projects. For the purpose of this blog we will focus on a single retail location of the company. Starbucks corporation has a variety of projects ranging from developing a new type of drink to renovating a location.
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